LM
Lionel M
1 reviews | Active since May 2015
02 May 2015, 17:55
bad services
I attempted to open an account a week ago and was told it take up to 48hours a week later still waiting attempt to phone canal walk branch people pick up and put down. Attempt to phone the 011 number I was given from customer care no answer. This is really poor service for such a large chain of clothing stores. Not one person is able to help me in any way. and I'm not the 1st person who experienced this I over heard another client. This should be addressed and delt with before it gets worse.
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Edgars's replyOfficial
06 May 2015, 14:41Hello lion1988,
Thank you for bringing this matter to our attention. As per our telephonic discussion, we do apologise for the inconvenience caused, as requesting feedback on your account application should not be a frustrating experience.
Your concerns regarding the service received has been logged and forwarded to our new accounts department to address.
Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. As per our telephonic discussion, we do apologise for the inconvenience caused, as requesting feedback on your account application should not be a frustrating experience.
Your concerns regarding the service received has been logged and forwarded to our new accounts department to address.
Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***
Best regards,
Edgars's reply06 May 2015, 14:41
Official
Hello lion1988,
Thank you for bringing this matter to our attention. As per our telephonic discussion, we do apologise for the inconvenience caused, as requesting feedback on your account application should not be a frustrating experience.
Your concerns regarding the service received has been logged and forwarded to our new accounts department to address.
Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. As per our telephonic discussion, we do apologise for the inconvenience caused, as requesting feedback on your account application should not be a frustrating experience.
Your concerns regarding the service received has been logged and forwarded to our new accounts department to address.
Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Kind Regards
The Customer Experience Team
***
Best regards,