Bad service. Waiting for almost a year now

I have received the worst service grom Edgars. I took in my phone for repairs a few months ago after which I was told the insurance for that particular device had been cancelled. I could not recall this as I had cancelled a different device according to my knowledge. I was offered the opportunity to request a recording of this cancellation, which I was greatful for. However two months went by and still I had not received any recording. The one time I was told that the store jad received but could not yet releade it until the manager approved it. To make things worse my phone is still at the repair centre yet they rejected my claim. I have tried for many months to be patient but I keep having to go to the store only to get different excuses. No one seems to follow up unless I show up, and even so I still have not seen any results. Mall at reds has provided me with the worst service in this regard. I wush to at least have my phone back if not anything else. I am disappointed by this service and have been patient for too long. I called in yesterday and no one knew what I was talking about. They could not find any record apparently.