BAD SERVICE SOLD A FAULTY DEVICE AND RUDE CONSULTANT

Rude consultant. Incompetence.

I bought a cell phone from Edgars, Mall of Africa and returned it last week because the screen went blank.

Edgars sent the phone to Vodacom, did not provide me with any feedback and I decided to follow up with Vodacom who advised that Edgars had sent the phone to the wrong repair centre. I called Edgars Mall of Africa and the lady in the cell phone department was extremely rude and said Vodacom does not know what they are talking about. She then called back and said that I put the wrong sim card in the phone and the phone went to the wrong repair centre because my sim card was wrong. She was very rude and said that I will have to wait because it now has to be sent to Nokia.

THIS IS UNACCEPTABLE!!! HAD I NOT FOLLOWED UP THERE WOULD HAVE BEEN A FURTHER DELAY ON TOP OF THE ONE WEEK DELAY DUE TO EDGARS SENDING THE DEVICE TO THE WRONG REPAIRER and then the consultant ant blaming me for their incompetence.

I am a young female living in JHB. It is not safe for me to not have a cell phone. I need Edgars to give me a new device I will no longer accept bad service.