MT
Megan T
1 reviews | Active since Jan 2012
09 Dec 2015, 08:17
Bad Service results in Bad Attitude
On 2 separate occasions I have been made to wait 10min for service after requesting it. On both occasions I resorted to calling the store from within the store.<br> <br> No one would take responsibility for making a customer wait & after all this I still made purchases but got really bad attitude from the staff at the pay points. They didn't greet acknowledge me in any service manner in a muted manner tolerated me. I go this mall as it is on my way home from work & I don't appreciate having to wait & getting attitude from people as I start work at 7 am a part time student so I expect efficiency & service when I walk into any store for that matter.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
10 Dec 2015, 14:26Hello Madness26,
Thank you for notifying us of this incident. It is feedback from customer's like you that helps us to improve on our short comings. We strive for excellent customer service and satisfaction and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. Kindly be advised we have notified management of the lapse in service as customers are the life blood of this organisation.
We assure you all concerns raised did not fall on deaf ears and the store manager will be in contact with you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of this incident. It is feedback from customer's like you that helps us to improve on our short comings. We strive for excellent customer service and satisfaction and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. Kindly be advised we have notified management of the lapse in service as customers are the life blood of this organisation.
We assure you all concerns raised did not fall on deaf ears and the store manager will be in contact with you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply10 Dec 2015, 14:26
Official
Hello Madness26,
Thank you for notifying us of this incident. It is feedback from customer's like you that helps us to improve on our short comings. We strive for excellent customer service and satisfaction and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. Kindly be advised we have notified management of the lapse in service as customers are the life blood of this organisation.
We assure you all concerns raised did not fall on deaf ears and the store manager will be in contact with you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of this incident. It is feedback from customer's like you that helps us to improve on our short comings. We strive for excellent customer service and satisfaction and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. Kindly be advised we have notified management of the lapse in service as customers are the life blood of this organisation.
We assure you all concerns raised did not fall on deaf ears and the store manager will be in contact with you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***