1 reviews | Active since May 2016
Bad Service - Requested Paid Up Letter
<p>I requested a Paid Up Letter when I closed my Account, I have not received anything. </p> <p>How long does it take to send a Paid Up Letter in today's age? Surely this should be instant when an account is settled and closed. It merely should be sent to the email address provided.</p> <p> </p> <p>I noticed that there are also previous complaints with regards to the same issue.</p> <p> </p> <p>Waiting for something like or not getting it done is totally unexceptable!</p> <p> </p>
Thank you for making contact with us.
Firstly we would like to apologise for the lapse in service in regards to your request for a paid up letter.
Please be advised a separate email is forwarded to you requesting for your account and contact details in order to assist you further with your query.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team
Call Centre: ***
Thank you for making contact with us.
Firstly we would like to apologise for the lapse in service in regards to your request for a paid up letter.
Please be advised a separate email is forwarded to you requesting for your account and contact details in order to assist you further with your query.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team
Call Centre: ***