1 reviews | Active since May 2015
Bad service & ******
Mac has the youngest yet most unprofessional consultants n after yesterday I am doing my best to get word out because I will not be silent to such treatment...those white kids r mean n very rude...back chatting n very argumentative stood there for an hour watching all the whites walk in and being served first n the reason I was given was that they r regular clients ...the girl was very rude n threw me off like I was nothing no nobody...I later approached another white one with red hair who smelled if a cigarette sponge as she spoken and told me off explaining how busy she was . After a few minutes of standing there confused the one with a smell came to me n demanded she was here to help n asked me what I wanted n tried on make up which wad untidely tried on n theist spray was put on dripping like I was running I'm the rain...tried enquiring and asking for help about lipsticks n told me she doesn't know it's a personal choice...I have never felt like that in my life...After going to social networks I discovered m not the only victim I had an argument with three consultants in a space of 1 and a half hours standing there tryingtogethelp.Iwasdisappointednmadetofeellikecraetiwadthereto
Our attempts to contacted you today at 09:41 have been unsuccessful. We must apologise for the unpleasant experience regarding the make up consultants.
I assure you we have raised your concerns with our in store management team to insure all cosmetic staff will receive training on customer service.
We thank you for your valued feedback. Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Our attempts to contacted you today at 09:41 have been unsuccessful. We must apologise for the unpleasant experience regarding the make up consultants.
I assure you we have raised your concerns with our in store management team to insure all cosmetic staff will receive training on customer service.
We thank you for your valued feedback. Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
