Bad service/no delivery after 2 weeks

Hi, I placed an order 2 weeks ago. I called the call centre to find out about my order as i got an SMS from redsqure stating that my order is with the courier. The agent told me that HUB signed for the order and if I no anybody bybthe name hub. Clearly this agent doesn't no the business as i said hub is most probably some distribution place etc. She confirmed that the order is in JHB but the SMS staed that it's with the couriers and on its way. I called back they said the order is with dawn wing and that I must call them. I called and dawn wing didn't have the correct delivery address as the one I gave to the agent. It's the 23 Dec and I still haven't got my order. I wasted 3 days at home while on leave waiting for an order. This is pathetic and ill never use the online services again and i will make this noan to people. Please get a manager to call me.