JE
Joannie E
1 reviews | Active since Aug 2013
02 Aug 2015, 12:25
Bad service. No customer relationship
We went there on the 1st of August and the 2nd of August just to experience the same BAD BAD BAD customer service. We kindly asked the staff to put the very very loud music down a bit, they just laughed at us. We, mom, dad and hubby, walked out. <br> <br> On the 2nd of August we went back for the jean special. We waited in the q for more than a half an hour. I went to the so called manager on duty to ask for assistance. She walked away. She could not understand what the problem was.<br> <br> The sad thing about Edgars is that it does not matter to which Edgars you go, the service is the same.<br> <br> As far as I am concern, I will NEVER in my life buy any product at any Edgars branch again.
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Replies (1)
Edgars's replyOfficial
03 Aug 2015, 15:14Hello JoannieEng,
It is with great displeasure to hear of the service you experienced at the above mentioned branch. That is certainly not the type of service that indicates our standards. Please note we have notified the store manager of the lapse in service, as it could have been handled in a different light. We assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the service you experienced at the above mentioned branch. That is certainly not the type of service that indicates our standards. Please note we have notified the store manager of the lapse in service, as it could have been handled in a different light. We assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
Edgars's reply03 Aug 2015, 15:14
Official
Hello JoannieEng,
It is with great displeasure to hear of the service you experienced at the above mentioned branch. That is certainly not the type of service that indicates our standards. Please note we have notified the store manager of the lapse in service, as it could have been handled in a different light. We assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the service you experienced at the above mentioned branch. That is certainly not the type of service that indicates our standards. Please note we have notified the store manager of the lapse in service, as it could have been handled in a different light. We assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***