CM
C M
1 reviews | Active since Aug 2015
03 Aug 2015, 12:02
BAD SERVICE - NO CARE FOR CUSTOMER's TIME
On Sunday 2 August I wanted to buy clothing at EDGARS Lakeside Mall.<br> In 5 minutes' time this shop lost 4 customers (we all walked out) after having to wait at the tillpoint for too long. There were only 2 people helping, one of which clearly didn't know how to do her job, and after the manager had to help her (which took ages), she calmly walked away from the tillpoints, without bothering to help the ever-increasing line of patrons in front of her...it was at this stage that I left.<br> <br> I don't get exasperated easily...but this was ridiculous.<br> <br> Please do something regarding your service Edgars...
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Edgars's replyOfficial
04 Aug 2015, 11:18Hello stella.m.82,
Thank you for notifying us of the unpleasant shopping experience at Lakeside. We strive for excellent customer service and satisfaction and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. We acknowledge the dissatisfaction and we assure you the manager was notified of this query. The store manager will make certain that more tills are opened, especially during busy hours.
We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for notifying us of the unpleasant shopping experience at Lakeside. We strive for excellent customer service and satisfaction and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. We acknowledge the dissatisfaction and we assure you the manager was notified of this query. The store manager will make certain that more tills are opened, especially during busy hours.
We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Edgars's reply04 Aug 2015, 11:18
Official
Hello stella.m.82,
Thank you for notifying us of the unpleasant shopping experience at Lakeside. We strive for excellent customer service and satisfaction and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. We acknowledge the dissatisfaction and we assure you the manager was notified of this query. The store manager will make certain that more tills are opened, especially during busy hours.
We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for notifying us of the unpleasant shopping experience at Lakeside. We strive for excellent customer service and satisfaction and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. We acknowledge the dissatisfaction and we assure you the manager was notified of this query. The store manager will make certain that more tills are opened, especially during busy hours.
We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***