1 reviews | Active since Jul 2011
Bad service & money *******
<p>after Edgars trusted employees failed to do their work properly but my money was been deducted whereas the correct phone was not insured. the edcon team rep**** only my complaint with the reference number is ********** 045/GO on the 30th of Sep. now it's the 13 days after and i never heared a word from them. i still need some answers, my money back as promised and also this matter to be resolved.</p>
Thank you for bringing this matter to our attention. Please be advised we have tried to contact you on the 03/10/2016 with resolution at 16:45 PM however to no avail.
Please be advised in order to have the cell phone insured you are required to visited the store with the cell phone. Kindly note a penalty fee will be charge due to the cell phone being claimed within 3 months.
We understand the frustration caused in this matter as well as we have addressed this incident with our in store management team to insure this error will not occur again.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised we have tried to contact you on the 03/10/2016 with resolution at 16:45 PM however to no avail.
Please be advised in order to have the cell phone insured you are required to visited the store with the cell phone. Kindly note a penalty fee will be charge due to the cell phone being claimed within 3 months.
We understand the frustration caused in this matter as well as we have addressed this incident with our in store management team to insure this error will not occur again.
Kind regards,
Edcon customer experience team,
***
No one called me on the 03/10/16 and i had no voice mail either. i do not want to claim for the phone, you failed to insure my phone properly and your consultant was very rude. unfortunately you've addressed it amongst yourselves and my phone is still not insured but my money has been taken for months.
No one called me on the 03/10/16 and i had no voice mail either. i do not want to claim for the phone, you failed to insure my phone properly and your consultant was very rude. unfortunately you've addressed it amongst yourselves and my phone is still not insured but my money has been taken for months.