Bad Service from the Secunda Edgards Branch

Good day

I visisted the Edgars Branch in Secunda (26.01.2018) as they had a great deal in store on Cell C and I qualified to upgrade. At the cellphone counter I was informed that I could not be assisted as the lady dealing with the cell c contracts was not in. I asked the lady when the cell c lady would be at work but she was not sure. I explained that I work in Springs and could only come again the next week end.

On the 03.02.2018 I returned to Edgars Secunda just to be told that the cell c was not in that day.

On the 10.02.2018 I once again visited the Edgars Secunda store and that day Thuli from Cell c was in BUT now the system was down and she could not assist me. I asked if I could give my details and could she contact me once the system is on. She gave me forms to complete and she made a copy of my ID. She promsed to contact me. At about 13h00 I contacted the store via phone and was informed that the system was still down.

On the 11.02.2018 I went in to the store and I was accompanied by my mother. I was informed that Thuli was not in that day. I asked to speak to a manager. Veronica (the floor manager came to talk to me), I explained my whole story and she informed me that Thuli was contacted and she will be shortly to assist me.

My mother and I walked around in the store for about 20 minutes (and bought a few items) and went back to the cellphone counter. Veronica then informed me that she tried phoning Thuli again but her cellphone was now off. She could not give me an answer if Thuli is now coming in or not. I asked Veronica if Thuli would be in the next day (Monday) and she said she would be as there was work she needed to finish. I informed Veronica that I has signed the documents and if possible could I send my mother to collect the phone or could Thuli contact me. She said that should not be a problem.

On the 12.02.2018 I phoned the Edgars Secunda store and I asked to speak to Veronica. Veronica informed me that Thuli was not at work and would not be returning as her contract had ended. I asked Veronica then what about the work that was not completed. Veronica rep**** that she could not force Thuli to come in to work. I feel that this was unacceptable.

I then phoned the Edgars head office and laid a complaint. I was given a ref no ********** 0963/G0. I was informed that I would receive a response from Edgars with in 48 hours.

This morning (16.02.2018) I phoned the Edgars Head Office and I inquired about my complaint as no one from Edgars had been in touch with me. I was informed that Head Office was still waiting for feedback from the Secunda Branch.

Very poor service that I have to keep on inquiring and that the Secunda Branch just dismisses my complaint .

Kind regards

Jakuscha