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Uschie M

1 reviews | Active since Jun 2019

10 Jun 2019, 18:30

Bad service from PRISCA store manager in Edgar's active

Hi .today around 16H15.i was at Edgar's active near Edgar main store Jo'burg.looking for my son's takkie.the was a guy who was busy working there in the shoe's department whome I ask for help from.the guy come and I ask if I can get size 1from a Nike that I loved. on the price tag was R549.and I ask him to give me few minutes to check if I have enough money.just after realising that I have money.i did some calculations because I had a voucher of R70 to readem.so in total I was going to pay R479.that what I told the guy.he then said to me why R479.i explain to him why.he the say to me the takkie are R649.and I ask him about the R549 that am seeing.he then say no .that is an old price.and they are busy changing price as I can see his busy changing.i then say to him I get what ur saying but I want to pay the price am seeing now.and he said no u can't pay that amount.i ask to see a manager ,he took me to the store manager by the name of PRISCA.THE lady is boosy,rude,and stinking attitude.i explain to her what happen.and she told me that it's not a store fault that I got a wrong price in a shoe that am looking for.normal customer s come and change prices.and I told him that I got the shoe's I didn't change the price.i then decided to take a pic of both the box and the price tag . before I can even take a pic she quickly take both the box and tag.and jump from the till point to me on the other side of the till .and look me in the eyes.and say what are you trying to do.you can't take pictures here.who do u think you are.i then told him that am going to take this matter to HELLOPETAR AND EDCON HEAD OFFICE.and she told me that am welcome to that.

I want this matter to be taken seriously and she must be dealt with please.

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Replies (1)
Edgars
Edgars's reply11 Jun 2019, 08:52
Official
Dear Uschie

Thank you for sharing your in-store experience with us.

Please accept our sincere apologies for the lapse in service from our store staff.
We will escalate this incident to the most senior manager so that this matter can be resolved.
Customer service is of utmost importance to the ongoing success of our business and we are truly sorry to have failed you.

***/GO

Kind regards

Edgars Customer Experience Team