LL
Lephalala L
1 reviews | Active since Aug 2015
17 Aug 2015, 10:24
Bad service from Estee Lauder in Clear water
On the 16/08/2015 aroud 16h57 I was at Edgars Clearwater in Estee Lauder department, when I walk in there where two ladies on that department and ask them to help me with right colour of make up that I can use. They look at each other with that look of undermining me with no respond, after some second another one said sit down I said where she just pointed a chair. I sat and she came with two bottles and apply one make up on quarter of my face and she said this is the right one with attitude. I have spend my R480.00 to a makeup that is dark on my face and its waste now. Please let's try not to undermine customer and treat everyone equally.<br>
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
19 Aug 2015, 09:41Hello Ma831128,
Thank you so much for notifying us of the unpleasant experience. Please be advised that is not the type of service that indicates our standards. We have referred this matter to the store manager as it could have been handled in a different light. Customers are kings and it is our daily mandate to render excellent service and not be prejudice.
The store manager will liaise with Estee Lauder raps and managers, we assure you all concerns raised on this query will be addressed accordingly
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***
Thank you so much for notifying us of the unpleasant experience. Please be advised that is not the type of service that indicates our standards. We have referred this matter to the store manager as it could have been handled in a different light. Customers are kings and it is our daily mandate to render excellent service and not be prejudice.
The store manager will liaise with Estee Lauder raps and managers, we assure you all concerns raised on this query will be addressed accordingly
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***
Edgars's reply19 Aug 2015, 09:41
Official
Hello Ma831128,
Thank you so much for notifying us of the unpleasant experience. Please be advised that is not the type of service that indicates our standards. We have referred this matter to the store manager as it could have been handled in a different light. Customers are kings and it is our daily mandate to render excellent service and not be prejudice.
The store manager will liaise with Estee Lauder raps and managers, we assure you all concerns raised on this query will be addressed accordingly
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***
Thank you so much for notifying us of the unpleasant experience. Please be advised that is not the type of service that indicates our standards. We have referred this matter to the store manager as it could have been handled in a different light. Customers are kings and it is our daily mandate to render excellent service and not be prejudice.
The store manager will liaise with Estee Lauder raps and managers, we assure you all concerns raised on this query will be addressed accordingly
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us the below number
Kind regards.
Edcon customer experience team.
***