TN
Tinyiko N

1 reviews | Active since Sept 2015

24 Dec 2016, 10:45

Bad service from edgars staff member

<p>on the 23rd of December 2016 my mother and i went to Edgars to purchase a new cellphone the staff at the till advised her (my mother) that her edgars card had been closed and she needed to go to customer services to be re-opened. Needless to say we were met by a very rude and unmannered and ebbrasive Disebo who clearly does not know the meaning of customer services. She shouted at my mother in front of other customers that her account was closed due to bad payment meantime the account has been settled in full.</p> <p>Edgars has lost a sale of R3000, we reported this matter to the manager to merely gave us an I'm sorry and we were soon just dismissed. </p>

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Replies (1)
Edgars
Edgars's reply27 Dec 2016, 10:32
Official

Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience.

Please be advised we have escalated your query to our management team as an incident of such nature should never be repeated again.

Reference number: ***/GO

Kind Regards,

The Customer Experience team