BAD SERVICE FROM EDGARS COLLECTIONS DEPT

Hi , To whom this may concern. I am extremely disappointed with the service I received from Edcon accounts department or collections.

Yesterday I received a call from collection agent from Edgars around about 15:45 asking me if i will be able to pay this month installment , and i told the lady that yes I will be able to pay if get paid by my company considering that there is COVID19 and there no need to remind me a get monthly statement via email. And there was no problem there.

And today a different rude and arrogant lady call around 08:33 asking me the same that I will be able to pay my installment. I tried to tell her that some already called me yesterday with the same thing. This lady went on and said she does not understand why people take cloths and there do not want to pay. If your calls are recorded you should be able to pick up this call. she even ask me if did pay my last installment.

I really do not know how your system works and your team , i am really irritated by this kind of behavior from your team , maybe this is the way Edgars treat their customers that terrible service indeed.

I am not desperate for an account , I opened this account because i needed to take home loan.

This is another bad service from Edgars and now I am considering to pay off your account and close the account.

I really cannot be treated this way.

Regards