Bad service from Edgar's and Credit insurance

I have credit insurance with Edgar's. I was retrenched 31 July and started the process immediately. Completed forms and Certified all the neccessary documents and handed personally to Ashley at your AdderleyStreet branch.I made numerous follow up phone calls to Edgar's and Hollard and the one says they sent the documents and Hollard says the didnt receive it. Then I called Edgar's customer care and they said I need an affidavit to say I'm retrenched. This after submitting my uif form plus my retrenchment letter. So frustrated by this time and angry that I have to now go to a police station when they had all the proof and i visited the branch 3 times. I then got a call from Edgar's saying my application was successful and would I like to keep the account and pay credit insurance. I declined and said I want to close the account as I'm now unemployed, I asked them how is this possible as I didnt even get the affidavit yet. The lady said everything was sorted and balance will be paid and I dont need the affidavit. I wasnt home when I got the call and I didn't ask for a reference number. It is now September and I received another statement with arrears. When is this disgusting service going to be sorted. The unnecessary stress added to being retrenched to sort this out is not worth it. Please find 5 reference numbers below besides the ones I didnt write down.