Bad Service from Edgars

Hello Peter

I paid off my Edgars account on 22/08/2020. On 15/09/2020. I received a statement from Edgars stating that I owe R30,00 "account maintenance fee". I then contacted Edgars to find out what is it that they are maintaining since my account is paid up. After many phone calls and emails about this matter, I received an email dated 28/09/2020, signed by Chelsea. Stating that the balance on my account has been removed. Today, I received a statement from RCS stating that I owe Edgars R60,09.

I tried to call them on *** and this number is always engaged. I contacted their call centre *** today at 09H15 and after holding for more than 10 minutes, I spoke to a consultant by the name of Letricia/Leticia who took my ID number and made me hold for a further 3 minutes. When I asked her why did I have to hold again, she put the phone down.

I am sick and tired of this up and down of emails for a mere R30 which seem to have increased to R60 now. I want Edgars to remove that R60,09 because I do not know what it is for and they confirmed on email that they will remove the initial R30, not sure where the additional is from. Then they must send me a confirmation that they have removed that R60, 09 and close my account. I am sick and tired of Edgars and I do not want anything that has to do with them. As for the consultant Letricia: be careful girl, you are making Edgars to lose valuable customers and you will soon be out of a job.