Bad service from Edgars

I (Mrs ECM De Castro ) are unhappy with the service .I are struggle to get our statements from our accounts . We went to Edgars in person and we called to change the email address . But we did received the statement after my daughter phoned on the 23/03/2021 . I can't just pay my account without knowing what is the balance or too see what is going on , on my account .

Please I need this issue to be resolved as soon as possible

Kind regards ECM De Castro Tel : ***