Bad service from Edgars

I am & have been an Edgar's customer for over 10 years and never had issues until now. I pay my account monthly and on time then from September, Edgars unjustifiably started billing my account with multiple airtime & data subscription that I never authorized which has put my account in arrears due to edgars injustice then I went to the store in the Glen mall and they cannot explain why I am ********ly billed with airtime/ data that is not even reflecting on my phone. Then they called some department that deals with airtime but there was never a response, even hen I called myself, there is no response, what a poor and preposterous service from such an established company. Even today this has not been resolved by Edgars. Its very frustrating as I am now being harassed by their debt collectors for something not my own doing. Its so sad being Edgars loyal customer these days. Nxhaaa