Bad Service from Edagrs

i'm tired of doing this, i thought my problem with edgars was solved but to my suprised. i was given a reference number which is ********** 0256/GO and ask for the store manager Derrick or Mavis to help me so my voucher can be honoured but when i went toedagrs in Eastgate mall as advised i spoke to a lady called Pontsho who told me because my first purchase was at edgars active in eastgate i must go there so they can sort it out, Eastgate mall was emailed my complain on monday they havent responded to me (i have proof cause i was cc on the email). im tired to be writing and complaining, and i was happy that i finally had an edgars account but if this is the service i would be given i rather close my account cause edgars its not the only account i have and there service i receive from the other store is the best and i used to for a retail store and i know what is customer service. whoever will be reading this and wanting to assist me its either please close my account, i will pay you off whatever i owe you so i can never deal with, just know i am not happy customer and i have close my account.