1 reviews | Active since Nov 2016
Bad service from customer service
<p>I have an edgards dual card which i have been trying to fica for the past 2 years. Have repeatedly sent off the documents from a branch but to no avail. The branch has spoken to customer services on numerous occasions, and they are unhelpful and refuses to pass the matter on to a team leader. They are robots who read from scripts and no more. they now tell me they have no time frame in which they need to sort the matter. After having an account with edgards for almost 20 years, my husband is now considering closing the account as a result of this putrid service!!! Totally unacceptable. At the point where i want to swear!!!</p>
We are so sorry to hear about your unpleasant experience with regards to getting your account FICA approved. We have escalated your query directly to our FICA department to investigate and revert with feedback shortly.
We must apologise for the frustration and inconvenience caused.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
We are so sorry to hear about your unpleasant experience with regards to getting your account FICA approved. We have escalated your query directly to our FICA department to investigate and revert with feedback shortly.
We must apologise for the frustration and inconvenience caused.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***