Bad Service from Consultant

<p>I called into the Edgars V & A store to check the availability of a shoe and spoke to Nonkululeko , after explaining to her that I am looking for a Steve Madden shoe and i gave her the name of the shoe, she responded that she was going to have a look on the floor, yet i could hear that she wasnt really listening. i then asked her what was the shoe she was going to look for and she responded "Steve Madden" in a store that has an entire department dedicated to Steve Madden, REALLLLYYY?????? so i said No the shoes name is Notting, she repeated me incorrectly and then had to repeat myself again. she then asked me to hold and when walking away i could hear her speaking to a friend saying Ucustomer, Rude, Uphone and then said a few things i culdnt understand, so i could tell that she was talking about me.</p> <p> </p> <p>IT IS UNACCEPTABLE FOR STAFF TO BE ADDRESSING CLIENTS LIKE THAT WHEN THEY THINK THEY CANT HEAR. SHOULD EDGARS NOT GIVE ME A CALL BACK TO RESOLVE THIS I WILL MAKE THIS CALL GO VIRAL AS OUR CALLS ARE RECORDED!!!!!! IT IS UNPROFESSIONAL AND POOR CLIENT SERVICES!!!!! when she got back i told her next time make sure i dont hear, i asked her what her Manager's name was and she **** and gave me a different name. when i called back to the store the names of the managers the other consultant gave me was completely different.</p>