1 reviews | Active since Jun 2016
BAD SERVICE / *****
<p>Firstly i would like to mention that edgars needs to employ more staff members at Ladysmith Edgars in kzn,Customers are actualy asking for help to pay accounts at till points as they are no staff members around ,For a big chain store like edgars ?????????????????????bad service .Secondly please be aware of staff that are *****ulatiing purchases on customer accounts at the east rand mall Edgars in Boksburg Johannesburg ,i went through my month end statement And found purchases on my account that i had no clue about ,only to find out it was *****ulant. PLEASE BE AWARE ON ALL YOUR PURCHASES AT THIS STORE !!!!!!!!! EDGARS EAST RAND MALL ,BOKSBURG.</p>
We must apologise for the unpleasant experience in store I assure you we have addressed this matter with the store manager regarding the lack of staff members in store. It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.
We have also raised your concerns with Edgar’s East rand mall regarding the purchase made on your account investigation are currently being done on your account.
Your reference number is ********** 239/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the unpleasant experience in store I assure you we have addressed this matter with the store manager regarding the lack of staff members in store. It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.
We have also raised your concerns with Edgar’s East rand mall regarding the purchase made on your account investigation are currently being done on your account.
Your reference number is ********** 239/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***