bad service for the second time

I have placed a order on the 26th Nov, however, I had sent an email on the 29th Nov due to no communicatio. Only received feedback on the 3rd Dec 2022.

I Then visited cape gate store, to exchange the size. The some person again give me wrong information and wanted me to pay the diffrence for the some Item, just because I bought in on sale/.

I the called customer service on the 5th Dec to arrange a exchange for the item. the agent advise , I would get an email. . but still no Email & I want to know is this how you treat us as your customers.

when will Cape gate stop to giving wrong information to customers regarding online orders and policies ?