1 reviews | Active since Oct 2017
Bad service for online applications
I app**** for an account on Wednesday the 11th, i attached all my proof of income, i contacted the customer service to find out the status of my application, but no one is telling me what is going on, then i called back on Monday and they tell me that my application is pending....after 48hrs that they said you will get a response.......extremely bad service. no one called me or emailed me or sms'd me to tell me what is going on. They tell me to go to my nearest edagrs and get the outcome... what was the resason for me to do the application online, when i am being sent to a store to find out the status.....clearly i have no time. EDGARS Why dont you just cancel the online application process because clearly you dont know how and why it is implemented with other service providers.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account. Please find the following reference number for your post ***/GO.
Kindly find the direct new accounts team details below.
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account. Please find the following reference number for your post ***/GO.
Kindly find the direct new accounts team details below.
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***
Kind regards,
Customer Experience Team
Call Centre: ***.