BAD SERVICE FOR NEW ACCOUNT

I app**** for a new account about three weeks ago. Send my information several times through to Edgars, have been calling the call centre for days, using my cellphone so imagine the amount of airtime I am spending. I got an email saying " your documents has been sent through to the relevant department" for three weeks now. Edgars nowadays gives the poorest of poor services. Their consultants are not at all helpful and email addresses does not help. Did you or did you not receive my bank statements ? Did someone else get hold of my statements ? why do they not reply to emails or cannot help me over the phone. I have never been so disappointed in my life like the service I am currently getting from Edgars. You have gone from the best to the worse. Here I am sitting exited about my new edgars account, and still after 3 weeks waiting for a yes or no. So simple. Yes or no thats all. Keeping on sending my documents. Are you offline or did you not receive it or is there anything else. but not a word of correspondence from Edcon. Pathethic service !!!!!