Bad service Edgar's Sandton

I got bad service at Edgar's sandton by Londiwe and her manager as they failed to assist me in returning Jean's as it the second time that I'm returning the Jean's which were damaged and it seems as the material that the store is using is bad. How can jeans from the same company be damaged twice the first ones from Sandton and the other per form southgate I got so mad that I left the Jean's at the store because they were giving me a run around instead for just giving me an opportunity to change the Jean's. I'm going to boycott edgar due to the bad service they give consumers