1 reviews | Active since Apr 2015
Bad service delivery
I purchased & returned a concert ticket on Thursday (28th January) at your Bayside Mall store. <br> The 3rd party company that sells it, has been waiting on feedback from Ntombi (Bayside Mall branch). <br> <br> An email was sent to them yesterday - NO REPLY, they tried calling the store - CALL KEEPS DROPPING. I have been trying to contact your Bayside Mall branch as well on ***. The call keeps cutting off before someone answers!!! <br> I then called the Canal Walk branch and the woman answers the phone half asleep and so damn unprofessional \Hello\" It was like I phoned someones house and not a business.<br> <br> Is this the level of service that Edgars has dropped to? Seriously, I want my credit to be done as soon as possible, YOUR Bayside store is the holdup - this is unacceptable!!! I am so ANNOYED, the call centre prompts suck too. The system asks for you id number, then say it's invalid. OMG! ANNOYED!"
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query regarding your refund has been forwarded to the stores management to look into and advise
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Again we do apologise for the delay in resolving your query and thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query regarding your refund has been forwarded to the stores management to look into and advise
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Again we do apologise for the delay in resolving your query and thank you for your patience.
Kind Regards,
The Customer Experience Team
***