Bad service

We ordered stock from the online store 2 weeks ago. Instead of being delivered to our local branch in western cape, it was send to PE. Yet, no effort was made to rectify it by finding the stock locally. Stock has since still not arrived and we have attended both events the items were required for, having bought elsewhere. And guess what happens when we call them??? They transfer us around until they drop the call. Then not answer the call at all next time.