Bad service

I went to Edgars on monday 06th July . I headed for the ladies department to browse until i ended up purchasing a sissy boy item. I was in the que to pay , things went fine. I then decided to go to the inquiry counter and query my account. The lady at the counter served a lady first , then a gentleman that took more than 20 minutes untill he was finished. It was my turn now, and the lady at the counter looked at me and said , the other lady will attend to me. They were jist chatting and doing their things there , while the other que had customers wanting to pay . Until i approach the lady in the counter and she said she had to attend to the other customer that was going to pay. I said, i have been standing here for more than 30 minutes, that lady said you will attend to me and you prefer to serve someone else. She looked at me, the others were just walking up and down chatting, i was furious, imagine srading in that que waiting for your turn to be served only to hear from that lady that actually attended to two other customers and say to me , someone else will attend to me, and when you approach her, she says i must wait. Edgars staff at till points has very bad service, they chat to each other, walk up and down the till points , jist looks at the customers in que... i said to the lady tge service is very bad, she replies you can complain to management, i rep**** I DEFINITELY WILL. And I SURE WILL CLOSE MY ACCOUNT WITH THIS SHOP ... TO bsd, at this time , EDGARS LOOSES ANOTHER CUSTOMER..