Bad service

Since RCS has taken over Edgar's its a total nightmare. You phone and complain and no one answers you, I have been asking them for for three months now to send me my funeral and life policies and till now have not received any response from them, I have had this account for for 15 year and I have never skipped one month payments and this is the treatment they gave me, they have the worst service ever, plus their store's are empty they don't have big sizes and when you approach the manager and staff they tell you they just so frustrated as they have been asking head office and they do nothing about it. So my advice to anyone that is thinking of opening a account with RCS think twice as all this company cares about is money and not it's customers. And we all know times are hard and you still don't need this treatment and frustration from *********** people that can't do their work, but they forget it's the customers that pay their salaries. If they keep this up they will close their doors as I sure I'm not the only one that unhappy with their services.