Bad service

I’m your customer and account holder, on Friday the 7th of June 2024 I bought electricity using my account and did not get the Token I then called blue label connect I was advised that the query will be resolved within 72 hours and should get my token on Tuesday the 11 , till today I have not received my token and been calling and been told that it has been escalated. I was debited R50.00 in my Edgars account and I need it reverse back