ZT
Zikhona T

1 reviews | Active since Mar 2019

20 Mar 2019, 12:23

Bad Service - Collections Department

Dear, I am a former account holder of Edgars and I have been handed over to the attorneys. I am lodging a huge complaint about Edgars. I am sick and tired of the store and its entire management. I have settled my account on Monday this week and I keep on getting annoying calls from call centre agents that request me to pay. And I get charged every time they call me. This means that my account is never going to be closed! Edgars employees are not trained enough to read on the system that they have received the money. I am sick and tired of Edgars and I want them to reverse all the money they are charging me and issue me my proof of payment letter ASAP. T his is urgent. Thanks Zikhona Tshwaku ********** 105

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Replies (2)
Edgars
Edgars's reply20 Mar 2019, 12:43
Official
Dear Zikhona, 

Thank you for taking our call.

Please be advised a request to close your handed over account and be provided with a paid up letter within the next 48 hours is referred to our regional credit office team for processing. 

Your reference number is:
***/GO

Kind Regards
The Edgars Team 
*** 

ZT
Zikhona T's update20 Mar 2019, 12:54
Reviewer Update
And request for CLEARING MY NAME Please.