Bad Service

Hello Peter. I am disgusted with Edgars, I only learned today as I write this review that Edgars has moved from Edcon to RCS. According to Edgars employees, their system has changed and they cannot do anything to address customer quiries since they are now controlled by RCS.

I have requested my account statements from them on several occasions without success.

In November 2020 I visited one of their stores in Mafikeng South Africa to settle my account and only learned that there was an outstanding purchase of R106.00 on my account which they could not explain what was it for and I since lodged a quiry with them and they promised to call me back which they failed to do untill today.

Just this morning I received a phone call from someone saying I owe Edgars more than the initially said R106. 00 and when I seeked clarity she hang up. I decided to visit the store again, to my surprise even their employees are having the same problem like any other customer. The lady called RCS and let me speak to them and they still could not help me to my satisfactory, instead I learned that I owe an amount for a cell phone insurance which has accumulated interests, I said but I lodged a quiry with regard to an unknown purchase on my account and since then I have not received any response from you, so how would I know what's that for? further to that I explained that to my knowledge I took a R53.00 insurance cover for my cell phone and nobody has ever informed me about any increase to that.The person could not assist instead referred to Fin Right or something like that to call with regard to my quiry.

Now I have a matter that is stuck somewhere between Edgars, RCS and the so called Fin, with Edgars failing to assist me nor explain simple details about my matter and I have learned that I am actually not the only person but we are many with unresolved issues like that.

I asked the lady from RCS to CC me on all the correspondnce regarding my account and she said she cannot do that since that is an internal matter, clearly She has something to hide here.

Hellopeter please assist, the next thing they will do is to hand People like me to debt collectors and let our names rot,even though they fail to handle our quiries themselves.

Thanks