Bad Service by Edgars customer care centre

The service that I recently received from Edgars has been totally shocking and downright disgusting. I quote from an email I recently sent them :

"I have been trying to get hold of your accounts department for the last week now but with very little success. - Firstly, when I phone the telephone number on the back of my Thank U card, it forces me to verify my account details. This begs the question, what if I don’t have an account but would like to speak to someone anyway. - Secondly, when I punch in my ID number, card number or account number, the computer informs me that it cannot verify my details. This after I have had an account for more than 30 years now. Also, It promptly disconnects me without referring me to an agent. - Thirdly, your www.edgars.co.za website is under permanent construction. It does not refer you to a telephone number or any other point of contact. - Fourthly, when I phoned your land line – ********** and I explain the above process that I have gone through, the young lady called Millicent puts me through to the very same computer that could not very my details in the first place. - I phoned back a second time and I tell Millicent not to put me through to a computer but rather to a physical person who can help me. She informed me that this is not possible and I MUST identify/verify myself first and than a consultant will speak to me. She also informed that I should not press the hash key after I have punched in my ID number / Card number or Account number. She once again puts me through to the machine. I follow her instructions to the letter but AGAIN the system does not recognise my details. - I phoned back for a third time and I demand that Millicent put me through to her Boss. Offcourse, she tells me her Boss is not in as yet (at 08h45 in the morning). I than ask her to put me through to an accounts supervisor. After about 2 minutes of holding, another lady by the name of Sonto answers. She informs me that she works on the switchboard. I explained to her my problem and asks to be put through to the accounts department. After another 2 minutes of waiting on line, I get cut off. This is appalling service from a company as large as Edgars. " Despite the above email and numerous other emails, I am still left with a utterly impression of the way I have been treated by SOUTH AFRICA's LARGEST NON FOOD RETAILER.

No wonder their business is failing dismally.

I am hoping that my posting on this platform will get some senior manager at Edgars to call me and actually listen to me. A customer for the last 30 YEARS.....