bad service, bad attitude, Negligence by edgars

i paid my edgars account via cell phone banking on 3/1/2016 with a value of R500.00. to date I have not recived a confirmation of payment. I have contacted the edgards customers services a totol of 7 times since then, and they still have not provided me with an update.according to them the R500 is not reflected as being paid by me on the above date. I thereaftere got a proof of payment from the bank and sent this to them 3 times.The bank said the money was in the edgars suspense account, and the reference was my card number. all this was sent to the customer careline visi email.Albert recieved the email and said to get back to me with in 72 hours, this was sent on 3/2/2016. to date he has not gotten back to me.I have always paid my account on time and always more than the installment.I know have the edgars call center calling me on a daily basis for me to pay my account, according to them I am now a default account holder.This reflects badly on my credit history.I have all the emails to and from edagrs all the reference numbers for each call. I have reached a point of frustatrion as this a problem from 3/1/2016 and has been sorted as yet.