Bad service, bad attitude

<p>So disgusted by the service I received from Sphiwe Slugini, Edgars Soshanguve Crossing. I got to the till wanting to pay for an item priced at R99.95, Sphiwe told me it's R119.95. I asked why it's not adjusted on the item itself, she said "well the person that was supposed to correct the price must have forgotten". Shouldn't I pay R99.95 because this is the price I saw on the shelf? If there's a ...discrepancy, shouldn't Edgars fix it? How it is my problem that someone forgot to do their job right? I asked if she can call the manager because I wasn't willing to pay the higher price. She then told me with a very bad attitude that "the manager isn't here & I'm the one that should authorize everything but I won't because I've just explained to you that the price you saw is wrong!" I could have paid the extra R20 & left but I didn't. Don't the staff at this specific Edgars know anything about the Consumer Protection Act? I've seen someone be treated like this before & they just paid what they were told & left. I've bought from other branches before & if there's a discrepancy, it's never the customer's problem.</p> <p>All the staff members that were working on this day (Sunday, 10th July 2016) had their name tags worn on the reverse side with the magnet facing us and their names on the inside. She only gave me her name and her manager's details because I refused to go without them.</p> <p>Utterly disgusted.</p>