Bad service

I have an insurance with Edgars which I have been paying for years. In the beginning of November I book my cellphone for repairs and I was told to contact Finrite. I did that after numerous calls trying to get them to come and collect the phone. I was told to pay an access fee prior so that they can send courier out and I did. Till this day I haven't received my cellphone instead when I call finrite call center I'm told someone will call me till this day. I would like finrite to refund me all the premiums I've paid since day one. That will include the access fee I was told to deposit.

Your company is such a **** taking money from poor people in the name of insurance, let alone the bad service I have been receiving from your staff. The last person I spoke to was Kgosiutsile and he drop the phone while I asked him to get his supervisor to attend my call. When I called back I could hear from the background telling his colleague who answered the phone to say he out on lunch. All I need is my mobile device and my premiums should be refunded since the first day I insured my cellphones.