1 reviews | Active since Mar 2009
Bad service, attitude and unsympathetic staff
I was trying to book a movie ticket using my edgars clucard for the discount. It did not work so I called the club helpdesk. The lady mentioned that my card was old and that I needed to go to a branch to get a replacement.<br> So we went to the gateway branch and after waiting in a long queue at customer services we were told the cards were out of stock!!!<br> There were conflicting excuses between the people behind the desk but they were very unsympathetic and told us to go to another branch.The lady called Sandra with **** coloured contacts was especially rude.<br> No immediate solution was offered and no plan of action taken like asking for our number and calling us when the cards were in stock. This is terrible service!!!<br> Consequently we had to book our movie tickets at full price DESPITE US PAYING OUR MONTHLY CLUB FEES!!
Thank you for raising your apprehensions with us. It is feedback from customer's like you that helps us to improve. Please be advised we have referred this query to the store manager to address, as it could have been handled in a different light. The store manager will address this matter with Sandra and also make certain that there is enough stock for club cards.
We would have loved to make arrangements, to get the club card activated. However, we couldn't reach your wife as the phone was put down. The store manager will address all concerns raised.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
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Thank you for raising your apprehensions with us. It is feedback from customer's like you that helps us to improve. Please be advised we have referred this query to the store manager to address, as it could have been handled in a different light. The store manager will address this matter with Sandra and also make certain that there is enough stock for club cards.
We would have loved to make arrangements, to get the club card activated. However, we couldn't reach your wife as the phone was put down. The store manager will address all concerns raised.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
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