1 reviews | Active since Jul 2015
BAD SERVICE/ATTITUDE
My child received an Edgars leather jacket as present from our friends. We wanted to exchange it for another size at Edgars Cradle Stone Mall. What a disaster as previously we also had problems with them with their bad service. The lady kept on asking for our gift voucher as I explained to her that she got it as a gift, the price tag is still on, but we don't have a slip or gift voucher..... It was a gift from a friend. We only wanted to exchange it for another size. The branch Manager Phillia Mutshena also came to the floor, but with no joy we left with the same jacket. Even our friends are complaining about them. Their daughter wanted to buy cutex and the assistant told her to buy the black cutex. She said no as she doesn't like black cutex. So the assistant said to her... \O are you a ****** that you don't like black????"This is how they attend to their clients"
We would like to sincerely apologise for the lapse in service. Please note our refund and exchange policy is part of the service we render to our customers. We only refund or exchange provided that there is proof of purchase, the item is in its original condition with tags and it is still within the 30 warranty. If the item is a gift, then a gift receipt is required and sometimes the manager will use their discretion.
The store manager will review this matter and revert with feedback shortly. We apologise for the traumatic experience your daughter experienced, but we assure you all matters raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
We would like to sincerely apologise for the lapse in service. Please note our refund and exchange policy is part of the service we render to our customers. We only refund or exchange provided that there is proof of purchase, the item is in its original condition with tags and it is still within the 30 warranty. If the item is a gift, then a gift receipt is required and sometimes the manager will use their discretion.
The store manager will review this matter and revert with feedback shortly. We apologise for the traumatic experience your daughter experienced, but we assure you all matters raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,