Bad service at its worst kind

Cannot believe this , I was promised a new handset within a week's time , because the handset I requested was out of stock and they had to order.It is now more than a month I am still in the same position as i started ,this is bad customer service of the worst kind .I am totally appalled will never order anything online from Edgars again!!!!!!To add fuel to the fire , they have thius annoying agent who called me on 2 occasions putting the blame on me , I bought the items online and online is supposed to resolve my issue and not sending me from pillar to post. ********** 2533/GO.