BAD Service at Edgars Tygervalley

From BAD service to unpleasant & unprofessional staff. I went to exchange a jean I purchased earlier in the week . I went on a Saturday - the store was (for lack of a better word) 'deurmekaar'. I went & stood in the long queue on the top floor by 'returns' section. Four customers in front of me complained because they have waited a long time to be assisted, the staff were slow & were even rude to each other. Eventually I was assisted and because one of my clothing items had no price tag on I had to go & get one because the staff member could not. As I left the store I looked for the store manager. When I eventually found someone and asked him to call her the other staff member standing next to him gave me an attitude because 'these customers like to complain by the manager' (not that I wanted to complain btw). I informed the manager that I just want to alert her that there's chaos going on at the 'Returns' section because the one staff member doesn't want to unlock the till so that the other staff member could also assist. I am all for equal employment but there were no coloured or white staff members - and NO I'm not a ****** - I'm JUST SAYING.