1 reviews | Active since Sept 2009
bad service at Edgars Sebokeng
<p>i did lost a cell that was insured I was advised to increase value of the cell to pay R90.00 per month and I have some copies whereby Edgars staff did communicate with Hollard insured that they must deduct R90.00 per month on my bank as before they were deducting R60.00 for the cell I did lost I have a prove that Edgars have instructed Hollard to deduct R90 from bank account.I did went to Edgars at sebokeng to ask about the claim they told me matter have been closed and that there nothing they can do</p>
Kindly note that as per our telephonic discussion.We have escalated the complaint to the Egdars Thabong Sebokeng management to address with regards to the cell insurance complaint . Kindly note that the store will have to follow policies as well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Kindly note that as per our telephonic discussion.We have escalated the complaint to the Egdars Thabong Sebokeng management to address with regards to the cell insurance complaint . Kindly note that the store will have to follow policies as well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.