AL
Annike L
1 reviews | Active since Apr 2015
05 Apr 2015, 17:56
Bad service at Edgars
I went to edgars at eastgate this morning wanting to buy on my dual edgars account card.When wanting to pay,they said my dual card has been blocked,so I went to customer service where I spoke to the manager while I was speakin to her she just stood up and left.I have been a loyal customer for many years!!!I am going to close my account and will never ever buy at edgars again.
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Edgars's replyOfficial
07 Apr 2015, 17:08Hello Annike,
We are deeply sorry for the overall experience. Please note the dual card holder was blocked because somebody called the dual card. Please note in order for the dual card to be unblocked, you need to visit the store with the account holder. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. Please note the dual card holder was blocked because somebody called the dual card. Please note in order for the dual card to be unblocked, you need to visit the store with the account holder. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply07 Apr 2015, 17:08
Official
Hello Annike,
We are deeply sorry for the overall experience. Please note the dual card holder was blocked because somebody called the dual card. Please note in order for the dual card to be unblocked, you need to visit the store with the account holder. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. Please note the dual card holder was blocked because somebody called the dual card. Please note in order for the dual card to be unblocked, you need to visit the store with the account holder. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
Best regards,