BAD SERVICE AT EDGARS

<p>Hi i would like to share my disappointment with service received at one of the Edgars stores. i had purchased a cellphone last year from the store and within 6 months there was a problem with it , i then took it to the store as it was still under guarantee and the phone was taken and stated that it would be sent to the repair center this was on the 28/01. i called the store on 10/03 to enquire on the status of the phone and was advised by the sales person that it was in store i confirmed that i would come and collect this the next day. 15 minutes later i received a call from the sales person to advise that the phone had not been repaired and sent back to them as the repair center stated that the phone had moisture damage , i disputed this and advised that when i initially came in the phone had a problem with the charger and then it refused to come on . i was told to contact the repair center which i did and they had advised me that they only received the phone 27/02 ,i inquired as to why so late and he stated that they only dispatched it to them on that day and i should call the store . once again i had to call to verify why this had taken a month to dispatch and stated that anything could have happened in a month till it was sent to the repair center , i was told that the manager was not in and i should call back tomorrow , so upon making numerous calls to the store back and forth still no joy with getting a hold of the manager .i had made more than 30 calls to the MTN repair center and the store and still no solution . i tried contacting the Edgars Call centre as well on ********** but had been transferred around to everyone , please would you assist in resolving the issue , the service received thus far has been unacceptable . i have had an account with you guys for some many years and have also honored my payments and account with you but all i get in return is dissatisfaction. i so tired of being pushed from pillar to post .</p>