1 reviews | Active since Oct 2016
Bad service and stinking attitude
<p>I have not been receiving statements for my edgars account, in March i went into the store and asked my balance they told me i owe R1400, and I subsequently pain R700 and R500, yesterday i called them to enquire about my balance and why i have not been receiving statements the consultant was full of attitude and did not help in anyway, i gave her my emal address and asked that she send me the statement.</p> <p>I never received it still, today i called again and asked the consultant why i did not receive my statement she tells me i did not provide the email address, and she was very rude and shouting at me, and addressed her tone of voice but she continued with it.</p> <p> </p> <p>The told me my account have not been updated because i was making payments less than the instalments amounts, and i asked how am i supposed to pay instaments amounts when i dont have the statement.</p> <p> </p> <p>I am really fed up with edgars service and i curse the day i opened their accounts.</p> <p> </p> <p> </p>
We have forwarded your account statement and you will be able to receive it within 30 minutes.We have received your concern and apologise for the frustrations incurred by not receiving your account statements. Notes were also saved on our system records stating that you will like to receive your monthly account statements via via email. Kindly find the below reference number for your post ***/GO.
Kindly find the direct accounts team details below with regards to any account concerns
Tel: *** or ***Edgars
Tel: ***Jet
Email: *** : Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
We have forwarded your account statement and you will be able to receive it within 30 minutes.We have received your concern and apologise for the frustrations incurred by not receiving your account statements. Notes were also saved on our system records stating that you will like to receive your monthly account statements via via email. Kindly find the below reference number for your post ***/GO.
Kindly find the direct accounts team details below with regards to any account concerns
Tel: *** or ***Edgars
Tel: ***Jet
Email: *** : Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
