bad service and not even an apology

Item: Edgars
Rating: 2
Author: melaney P

Yesterday i was at edgars zewenwacht mall and after queueing for a long time i get to the till and all my things get ringed up. A while later the teller calls sum1 to void my stuff as the voucher card i had was off line and not even an apology or nothing. Drove all the way for nothing and while they eagerly accepted my R1 000 when i purchased the voucher i couldnt even access my own money. Its pathetic and i wish i rather kept my money!!!

Helpful (0)

Replies (1)

Edgars's replyOfficial

03 Jan 2016, 12:34

Hello caela89004,

We must sincerely apologise for the overall service experience. We can imagine how disappointed you are, but we assure you all concerns raised will be addressed. We hope to be off much better service to you next time you visit our store.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to contact us on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Edgars's reply03 Jan 2016, 12:34

Official