bad service and no one cares

<p> </p> <p>I herewith wish to express my extreme dissatisfaction with the service I have been receiving from Edgars, I have been a club member for many years since last year I have to fight for my birthday voucher, last years took almost a year to resolves, after many times going to an Edgars branch and numerous calls to your call centre, and you have to threaten the call centre agents before they get a supervisor or manager to assist my ref number was ********** 269/go, Same thing this year my ref number is ********** 3/52/go, my last call, I was told I had opted not to receive sms,s , when and how Id like to know, as I receive my statement monthly by sms, was told by 20 October 2016, the birthday voucher would be sent via SMS, still waiting, also not getting SMS for club magazine, why that stopped don’t know, so when I am in a store, its another fight to get the mag</p> <p> </p> <p>In times like these CUSTOMER SERVICE should delight, and yet Edgars seriously just doesn’t care</p> <p> </p> <p>Please urgently advise your response or do I need to take this further???</p> <p> </p>