NK
Nozipho K
1 reviews | Active since Oct 2012
15 Jun 2015, 14:59
Bad service and no increase on monthly instalments
i have had the worst experience with Edgars ever!!!<br> they do as they wish with my account with no communication whatsoever, every time you call the call center you get rude staff and put you on hold for 13mins with no feedback or reason why i am being put on hold and my quires are never resolved without me having to complain.and on top of that my monthly installments just increase every month with no reason why.<br> <br> this is disgusting !!!!!<br> <br>
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Replies (1)
Edgars's replyOfficial
17 Jun 2015, 16:18Hello nozeek,
We would like to apologise for the overall service experience. That is certainly not
the service that we render to our loyal customers. Customers are the life blood of this organisation and it is our daily mandate to render outstanding service.
The accounts agents are trained and equipped with knowledge to assist customers efficiently and professionally, thus the accounts department manager will address this with them.
Thank you for giving us this feedback so we may improve on our short comings. We assure you the accounts department manager will revert with feedback shortly.
If you require any further assistance, kindly contact the collections department in ***
Please find your reference number: ***/GO
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall service experience. That is certainly not
the service that we render to our loyal customers. Customers are the life blood of this organisation and it is our daily mandate to render outstanding service.
The accounts agents are trained and equipped with knowledge to assist customers efficiently and professionally, thus the accounts department manager will address this with them.
Thank you for giving us this feedback so we may improve on our short comings. We assure you the accounts department manager will revert with feedback shortly.
If you require any further assistance, kindly contact the collections department in ***
Please find your reference number: ***/GO
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
Edgars's reply17 Jun 2015, 16:18
Official
Hello nozeek,
We would like to apologise for the overall service experience. That is certainly not
the service that we render to our loyal customers. Customers are the life blood of this organisation and it is our daily mandate to render outstanding service.
The accounts agents are trained and equipped with knowledge to assist customers efficiently and professionally, thus the accounts department manager will address this with them.
Thank you for giving us this feedback so we may improve on our short comings. We assure you the accounts department manager will revert with feedback shortly.
If you require any further assistance, kindly contact the collections department in ***
Please find your reference number: ***/GO
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall service experience. That is certainly not
the service that we render to our loyal customers. Customers are the life blood of this organisation and it is our daily mandate to render outstanding service.
The accounts agents are trained and equipped with knowledge to assist customers efficiently and professionally, thus the accounts department manager will address this with them.
Thank you for giving us this feedback so we may improve on our short comings. We assure you the accounts department manager will revert with feedback shortly.
If you require any further assistance, kindly contact the collections department in ***
Please find your reference number: ***/GO
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***