NZ
Nadine Z
1 reviews | Active since Nov 2013
14 Mar 2016, 10:47
Bad Service and no feedback
After being retrenched and struggling to get Edgars to do their job in obtaining the proof of payment with respect to the settlement of account from Hollard - after numerous requests while their staff harass me for payment. I receive an e-mail requesting immediate payment for the amount of R246.45. I have not even received a statement for the amount!! I refuse to pay this as I have not even received any feedback from Edgars confirming that they have sorted out the settlement of my account. I hereby demand that my account is closed.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
15 Mar 2016, 11:19Hello Naddyv,
Kindly note we tried contacting you telephonically at about 11:15 but we could not reach you. ( Left a voice message).
It is with great displeasure to hear that your query is still not resolved.
Please be advised we have referred this query to our regional credit office management to address. We assure you concrete feedback confirming the correct amount paid on to your account by Hollard will be communicated to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 11:15 but we could not reach you. ( Left a voice message).
It is with great displeasure to hear that your query is still not resolved.
Please be advised we have referred this query to our regional credit office management to address. We assure you concrete feedback confirming the correct amount paid on to your account by Hollard will be communicated to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply15 Mar 2016, 11:19
Official
Hello Naddyv,
Kindly note we tried contacting you telephonically at about 11:15 but we could not reach you. ( Left a voice message).
It is with great displeasure to hear that your query is still not resolved.
Please be advised we have referred this query to our regional credit office management to address. We assure you concrete feedback confirming the correct amount paid on to your account by Hollard will be communicated to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 11:15 but we could not reach you. ( Left a voice message).
It is with great displeasure to hear that your query is still not resolved.
Please be advised we have referred this query to our regional credit office management to address. We assure you concrete feedback confirming the correct amount paid on to your account by Hollard will be communicated to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***